Ro and Friends customer service are here to help you with any queries Tuesday to Friday.
You can contact us via email [email protected].
Please allow 2-3 working days for our team to get back to you.
Please do note that each item on our website has a specific size chart. Which will begin the description of the product you are viewing. So be aware that one size medium for one item may not match the size of another item which is a medium.
Please measure your pooch before purchase. You should measure your pets neck, chest and length.
You will need to measure your dog’s chest around, right behind the front paws.
The discount place holder is located at the checkout in the “Payment” section.
Ro & Friends is not liable for any lost or stolen packages. We are only responsible for packages when they are in our care. Once they have been handed over to Royal Mail, we do not accept responsibly for the fault of the delivery.
We do not issue any goodwill gestures for packages that are confirmed as being delivered.
If you are experiencing a non-delivery please contact your local post office.
For back-order items please allow 15-90 business days for delivery. If you are ordering a back-order item it means there is an extremely popular demand for that item and it is sold out in our store. So it is being dispatched from our international warehouse. This allows you to order without the wait of us restocking the item in our store. As it is not always guaranteed that we restock items in our store due to rotating new stock. We always appreciate your patience and custom.
If you have some great photos of your pets wearing our apparel you can send your photos over to our email [email protected] dm us on Instagram @roandfriends or leave feedback on the product page.